Email:

• Submit an Inquiry

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Forms:

• Find a Form

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Phone:

Blue KC Provider Hotline: 816-395-3929

Prior Authorization / Pre-Determination: 816-395-3989
View Prior Authorization requirements and submit requests with your provider portal account.

Portal Account & Password Support: 816-395-3700
We're here to help you create your online provider portal account, unlock your account, and reset your password.

Pharmacy Hotline: 816-395-2176

Lucet: 816-237-2354

EDI Help Desk: 800-472-6481
(Not for portal issues, please see Portal Account & Password Support phone number above for assistance with Blue KC portals)

Blue Card
Dedicated team partnering with other Blues plans to support members receiving out-of-area care

• BlueCard Provider Hotline: 800-320-9550
• BlueCard Eligibility: 800-676-2583

Medicare Advantage

• MA Provider Support: 866-508-7140
• MA Provider Support Fax: 877-549-1746

Medicare Supplement

• MedSupp Provider Support: 888-890-4423

ACA

• ACA Provider Support: 866-859-3822 (TTY:711)

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Mail:

Blue Cross and Blue Shield of Kansas City
PO Box 419169
Kansas City, MO 64141

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MA/Med Supp Provider Paper Claims & Written Inquiries:

Blue KC MA & Med Supp
Attn: Government Programs
PO Box 410080
Kansas City MO 64141

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ACA/IFP/QHP Provider Paper Claims & Written Inquiries:

Blue Cross and Blue Shield of Kansas City
Attn: QHP IFP ACA
PO Box 411408
Kansas City, MO 64141

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Dental Provider Representative

Email: Dental@BlueKC.com

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Visit:

Blue KC Headquarters
One Pershing Square
2301 Main Street
Kansas City, MO 64108