Provider Contact Us



Blue KC Provider Hotline: 816-395-3929

Prior Authorization / Pre-Determination: 816-395-3989
View Prior Authorization requirements and submit requests with your provider portal account.

Portal Account & Password Support: 816-395-3700
We're here to help you create your online provider portal account, unlock your account, and reset your password.

Pharmacy Hotline: 816-395-2176

New Directions Behavioral Health: 816-237-2354

EDI Help Desk: 800-472-6481

Blue Card
Dedicated team partnering with other Blues plans to support members receiving out-of-area care

Medicare Advantage

Medicare Supplement


Blue Cross and Blue Shield of Kansas City
PO Box 419169
Kansas City, MO 64141

MA & ACA Provider Paper Claims & Written Inquiries:

Central Operations (COPS) Blue KC MA & ACA
P.O. Box 419169
Kansas City, MO 64141

Dental Provider Representative



Blue KC Headquarters
One Pershing Square
2301 Main Street
Kansas City, MO 64108

Visit on your mobile device